Quality Assurance

In December 2003, The Sedona Group's quality management system was upgraded to ISO 9001:2000. Our ISO Certification was originally awarded on May 15, 2000 and The Sedona Group was the first service business in the Quad City area to achieve this accolade. ISO is the International Organization for Standardization which establishes common worldwide quality standards.

ISO 9001:2000 is a series of documentation that define requirements for a quality management system to meet customer and applicable regulatory requirements. This focus enhances customer satisfaction and continually improves overall performance. Sedona's quality management system is audited frequently to ensure compliance. Our quality management system assures consistency in delivering complete "Customer" satisfaction in the area of Total Workforce Management. The Sedona Group has always been committed to superior customer service and our ISO Certification demonstrates the sincerity of this commitment.

For more information, Download the PDF file